I didn’t receive the verification code by email.
I can’t enter the verification code on my iPhone/iPad.

When bookings start

• It may be difficult to connect to our system due to heavy access.
• We recommend that you complete your user registration in advance.
• The system will be set up as below when bookings start.
  [Automatic logout after booking completion]
  So that more users can make reservations smoothly, you will be automatically logged out when the booking completion screen is displayed.
• If you would like to book another date, please log in again.
• [Access restrictions]
  In order to protect our system, we will restrict login and access when there is heavy access. We apologize for the inconvenience and thank you for your patience.
• The booking system will be suspended during the following hours.
  4/5 5:00 p.m. to 7:00 p.m.
  5/10 5:00 p.m. to 7:00 p.m.

Register and login

• You must first register your information to use our reservation system.
• You do not need to re-register your information for each booking.
• Please log in to make your reservation.

Select dates

Check availability, select facilities

• You can check availability from the calendar.
• There are vacancies on dates marked with a circle (〇) or triangle (△). You cannot book dates marked with an X.
• We do not have a waiting list. Please check back as dates will be marked with a triangle (△) when there are cancellations.
• You can make a reservation on the same day for only one facility.
• Camp Daytrips are available until 5 p.m. on the day. You cannot book overnight stays.

Select dates

• Select the number of nights and click Book.
• By selecting dates next to each other, you can change your booking to consecutive nights.

Confirm your information, enter booking details

Registered information

• You can modify your information from the “Registered information” button.

Booking details

• Please indicate your expected arrival time. If you will be arriving later than expected, you do not need to contact us unless you will be arriving after 5 p.m.

Campsite

• Your registered vehicle information will be entered automatically. Please modify the information if you will be arriving with a different vehicle.
• Please enter information separately for each vehicle.

Lodging facility

• Up to two vehicles can be registered for our lodging facilities. Please contact us to register three vehicles or more.
• Please indicate the number of beddings for preschool age children.

Press Next

• After entering the booking details, press Next.

Confirm entered information, complete your booking

• Please confirm your entered information again, and press Confirm to complete your booking.
• You will receive a booking confirmation by email.
• If you do not receive an email, please confirm your booking from the booking list.

On the day of your visit

• If you registered your vehicle number, our staff will confirm your reservation.
• We will ask your name and phone number if we cannot confirm your reservation by your vehicle number.
• To add a vehicle at the campsite, you will need to make a new reservation under a new name.

To modify or cancel a booking

Modify your booking

• You can modify the number of guests or the vehicle number from the booking confirmation screen.
• You cannot add the number of vehicles at the campsite. Please register and make a reservation for each vehicle.

Confirm or cancel your booking

• You can cancel your booking from the booking list.
• To cancel your campsite reservation, please do so by 5 p.m. one day before.
• There are no cancellation charges for the campsite.
• Please be advised that we may refuse to accept future bookings if you repeatedly do not show up without making formal cancellations.
• Cancellation charges apply for our lodging facilities starting seven days before.
• [ When cancelled 7 days to 1 day before ] 50% of the lodging fee
  [ When cancelled on the day / No show ] 100% of the lodging fee